Which function does the House of Quality serve in quality management?

The House of Quality is a key component of the Quality Function Deployment (QFD) process, which is used to ensure that the needs and wants of customers are translated effectively into technical requirements for product development. The primary function of the House of Quality is to compare customer requirements with design specifications.

This method allows teams to identify how well the current design meets customer expectations and where improvements can be made. By visually mapping the relationship between customer desires (what customers want) and technical requirements (how those desires can be achieved), stakeholders can prioritize features, functions, or performance criteria based on customer input. This alignment helps to ensure that the final product not only satisfies customer needs but also maintains a competitive edge in the market.

Through this comprehensive analysis, teams can address potential gaps in design and functionality before the product goes into production, leading to higher quality outcomes and enhanced customer satisfaction.